Who are we?

CandysanBox and Candysan are websites by Ici Japon.

Ici Japon is a Japanese company based in Tokyo since August 9, 2010, and has been registered as a kabushiki gaisha (株式会社) since February 23, 2015, with a capital of 1 million yen.

The concept

Subscribe to the CandysanBox on this site, and receive each month a selection of snacks and sweets available only in Japan.

Who do you choose our products?

All items in the CandysanBox are original articles bought in Japan and shipped from Japan. They are all selected by us according to quality and popularity in Japan. We want each Box to be a surprise for you, so you will never receive the same product twice within the year.

Can I buy your products without subscribing to the Box?

Yes you can ! You can find a lot of products from Japan on our website Candysan. However, some products in the CandysanBox are limited editions and are not sold on our other website. Subscribing to the CandysanBox assures you of discovering new products every month!

Subscription

I want to subscribe, does it commit me to several months?

You can unsubscribe at any moment from your personal space. Subscribing to the CandysanBox doesn’t commit you to anything. A subscription length is unlimited and cancellable at any time without any charge. 

When will I receive my first Box?

We send your Box from Tokyo the first week of each month. If you subscribe today your firs box will ship at the beginning of next month. Your Box will travel by plane in SAL or D-mail and will take from one to three weeks to arrive.

Do I have to pay shipping fees?

The shipping fees are included in the price of your Box, that’s why our website specifies «free shipping» anytime you complete an order.

I unsubscribed just after my account was debited, will I receive my box?

If we received your payment, you will receive your Box for the next month (or next few months depending on the plan you have chosen) as planned, even if you cancelled your subscription.

The site shows 0 Box available. Will I receive my CandysanBox anyway?

If you are already subscribing to the CandysanBox, you will receive automatically your box every month, whatever happens.

Our website only shows the number of available new subscriptions. If you didn’t subscribe yet, you will have to wait until next month that we open some more subscriptions.

Delivery

In which countries do you deliver?

Here is the list of the countries where we deliver the CandysanBox :

  • Australia
  • Austria
  • Belgium
  • Canada
  • Finland
  • France (Metropolitan France)
  • Germany
  • Italy
  • Iceland
  • Ireland
  • Netherlands
  • New-Zealand
  • Norway
  • Portugal
  • Spain
  • Switzerland
  • Sweden
  • United Kingdom (UK)
  • USA

When will I receive my Candysanbox?

You should receive your CandysanBox around the middle or end of each month. Once the box has been sent, delivery time depends fully on the postal service and customs of Japan and your country, so the day you receive your Box can vary from one month to another.

How can I know where my CandysanBox is after it has been shipped?

We ship our products from Japan. Our delivery methods are Economy SAL or D-mail. They don’t include any tracking number.

But don’t worry: if your delivery address is correct, the post services should deliver your Box without any issue. If the delivery takes some time, please make sure your package is not waiting for you at the post office. It is possible to miss the delivery attempt notification if you were not available at the time of a delivery attempt.

If your Box has been returned to us, we can send it to you again depending on the cause the post office notices us.

Is my box insured?

No. But if for any reason your Box has been returned to us, and if your delivery address was correct, we commit to send you back your Box without any charge.